Questions? We have answers.

A document sent is any PDF you upload and deliver to one or more recipients for signature, approval, or review. Drafts that have not been sent yet do not count toward your limit.

Your dashboard shows a real-time count of how many documents you have sent this year and how many remain in your allowance. You will also receive a notification when you are close to your limit.

Yes! Firmawo is fully responsive and works on any device — phone, tablet, or desktop. Signers can review and sign documents from any browser without installing an app.

Yes, signers need to create a free Firmawo account to verify their identity before signing. Creating an account is free and takes less than a minute.

Absolutely not. Your free account is yours to keep with no credit card required. You can send up to 15 documents per year at no charge. We will only charge you when you decide to upgrade to the Business plan.

Yes! You can switch your plan whenever you like. If you upgrade to Business, it kicks in right away. If you decide to downgrade back to Free, that will take effect at the start of your next billing cycle.

When you approach your 15-document limit on the Free plan, you'll receive a notification in your dashboard. Once you reach the limit, you can upgrade to the Business plan for unlimited documents. Your account remains active and you can still access all your existing documents.

The Business plan is billed at $8.99 per month. You will be charged on the same date each month from the day you upgrade. You can cancel at any time and your access continues until the end of the current billing period. Organizations are billed per active team member seat.

No, unused documents do not roll over. Each calendar year starts fresh with your full 15-document allowance on the Free plan. Business plan users always have unlimited documents so this does not apply.

Absolutely. All documents are stored in a private, encrypted storage bucket. Every signing event is recorded in a full audit trail that includes timestamps, IP addresses, and device information.

Before viewing or signing a document, signers must verify a one-time 6-digit code sent to their email address. This proves the signer actually owns the email address the document was sent to, which is a core requirement for a legally reliable signature.

Once every signer has signed, Firmawo automatically generates a Certificate of Completion — a PDF containing the full audit trail and a SHA-256 hash of the final signed document. All parties receive the same certificate, so any tampering with the document afterward is detectable.