Privacy Policy
Effective Date: July 22, 2026 | Last Updated: September 18, 2026
We never sell your personal information
Encrypted in transit, with strict access controls
You can access, correct, or delete your data anytime
No analytics or advertising cookies — ever
Firmawo lets individuals and businesses upload PDF documents and collect legally binding electronic signatures on them (the “Services”). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you. It covers firmawo.com and our web application, and does not apply to third-party sites or services we don’t own or control.
If you receive a document to sign through Firmawo, the person or business who sent it (the “sender”) controls how that document is used — we process your information on their behalf. Questions about a specific document are best directed to its sender; we’re also glad to help.
By using the Services, you agree to this Privacy Policy. The broader rules for using the Services live in our Terms of Service.
What we collect depends on how you use the Services — as a registered customer, a website visitor, or a recipient of a document sent through our platform:
| Category | Examples | Why We Collect It |
|---|---|---|
| Account & profile data | Name, email address, password, organization name, phone number | To create, secure, and manage your account |
| Document & file content | Files, templates, and text you upload or store (“User Content”) | To provide document creation, sending, and storage |
| E-signature & audit trail data | Signer name and email, IP address, timestamps, device/browser info, and a record of actions taken on a document | To create a legally reliable audit trail, as required by electronic signature laws |
| Billing & payment data | Billing address and payment details (processed by our third-party payment processor; we never see full card numbers) | To process subscription payments and maintain billing records |
| Support communications | Emails and messages you send us | To respond to questions and provide support |
| Technical data | Standard web server logs (e.g., IP address, browser and device type) | To operate and secure the Services |
| Cookies | A session cookie that keeps you signed in | To keep you signed in. We don't use analytics or advertising cookies. |
We use the information above to:
We retain your account, documents, signer records, and audit trail data for as long as your account remains active, so you and your signers can access completed documents and their certificates of completion.
If an account is deleted, its data is permanently deleted immediately — there is no recovery period. If you’re a signer and want to keep a copy of a document or its certificate of completion, download it before the sender’s account is deleted.
We use administrative, technical, and physical safeguards designed to protect personal information — including encryption in transit and access controls — against unauthorized access, disclosure, or loss. No method of transmission or storage is completely secure, so we can’t guarantee absolute security. Keep your account credentials confidential, and notify us promptly if you suspect unauthorized access.
Depending on your location, you may have some or all of the following rights over your personal information:
To exercise any of these rights, contact us using the information in Section 9 below. We may need to verify your identity first, and will respond within the timeframe required by applicable law.
We may process your information in countries other than your own, including the United States. Where we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we rely on legally recognized safeguards, such as standard contractual clauses.
The Services are built for business use and aren’t directed to anyone under 13 (or the applicable minimum age where you live). We don’t knowingly collect information from children, and we’ll promptly delete any such data if we discover it. By using the Services, you confirm you meet the minimum age requirement that applies to you.
We may update this Privacy Policy from time to time. We’ll post the revised version here with an updated “Last Updated” date, and notify you directly of material changes where appropriate. Continuing to use the Services after an update means you accept the revised policy.
Questions or requests about this Privacy Policy or our data practices? Contact us at support@firmawo.com.